DELIVERY

The preparation of your order is done very carefully and sent in the shortest time possible. Once your order is confirmed, it is taken care of in the fellowing 24 hours.The items are placed in an organic cotton bag which is packaged in a safe enveloppe that garanties the best conditions during its transportation. Your order will be sent the following work day after confirmation on our website. So, if the order is placed on a Friday it can take up until Monday to be sent. 

We have chosen to use COLISSIMO as our shipping partner, directly in your mail box for smaller packages, or against a signature for bigger packages, to ensure the best delivery service possible, and to make sure you get your package in the best conditions. 

The shipping delay mentioned on our website are the one given by COLISSIMO

- France, Corsica and Monaco : 48 hours

You can follow your order in real time by logging on to www.laposte.fr/colissimo with the tracking number that will be pro after it has been sent.

For Metropolitan France, free delivery is offered for orders of more than 60 €. Bellow 60€, you will be charged a shipping fee of 4,90€

RETURNS

if you wish you return your order in part or in full, contact us at contact@icone-lingerie.com with your confirmation number and the reasons why your are returning your order. We will provide you with a shipping label that you can use to send us back your order by dropping it off at a post office. It is very important that you keep with you the drop off proof given to you by the post office. 

Items will need to be returned in the original state or else refund cannot be guaranteed. 

Refunds will take place under a week after received your package. 

For hygiene reasons, panties cannot be retuned and cannot give place to a refund. 

Items return from outside of France, Corsica and Monaco are at the expense of the client.