ORDER

Methods of payment

As soon as your order is placed, the amount is deducted from your account. To cancel your order, please contact us and we will refund your money directly to your account. Easy returns: if an item is not to your liking, simply return it to us for an exchange or refund.
The following payments are accepted:

Credit card

You can pay by Visa Mastercard and American Express. Visa and Mastercard are verified by a secure code. The payment is debited from your card once you place the order.

Payment applications

You can pay by payment application via Paypal.

This implies that no banking information concerning the Customer passes through the www.icone-lingerie.com website.

The payment is therefore secured by the partners in charge of managing the financial transactions.

The order will be registered and validated as soon as the payment is accepted by the banking service.

DELIVERY

The preparation of your order is done very carefully and sent in the shortest time possible. Once your order is confirmed, it is taken care of in the following 24 hours. The items are placed in an organic cotton bag which is packaged in a safe envelope that guaranties the best conditions during its transportation.

Free delivery

Icone offers standard delivery for orders over 100 euros in France and over 150 euros in Europe. Please note that free delivery will be applied to your order at the time of payment.

Delivery times are indicative only. Please note that delivery to a remote rural address may take longer.

Orders placed before 14:00 (CEST) will be dispatched the same day. During sales periods deliveries may be delayed due to large numbers of orders.

All orders are sent by COLISSIMO and delivered against signature. COLISSIMO usually delivers between 9:00 and 18:00 (CEST) on working days.

Delivery charges

Delivery costs start at 5,90€ for France, 14,90€ for European union country , 19,90€ for non european union country(United kingdom, switzerland...) , and 35€ worldwide. They will be offered to you for any order from 100€ in France. (from 150€ in Europe and 200€ in the rest of the world).

Tracking

In your order confirmation by email, you will find a tracking number. You can therefore follow the progress of your lingerie delivery via www.laposte.fr/colissimo 

Delay

You have not yet received your parcel and the shipping and delivery time has passed? Do not hesitate to contact us by e-mail (contact@icone-lingerie.com)

Taxes and customs duties

The prices of the products are expressed in Euros, including all taxes and excluding customs duties. For orders outside the EU, customs duties are at the customer's expense.
Icone cannot be held responsible for any actions and/or costs and/or taxes and/or delays due to customs over which it has no control.

Important information

Delivery times are indicative and do not take into account possible delays caused by payment authorisation and/or stock availability and/or customs clearance. We do not deliver to P.O. Boxes. All orders are fully traceable via ups.com

First Order Policy

For security reasons, Icone reserves the right to ship first time orders to the cardholder's billing address or verified work address. To avoid delays in receiving your order, please ensure that you provide the correct billing and shipping information associated with your credit/debit card when ordering.

Insurance

Icone insures each purchase during the time it is in transit until it is delivered to you. All orders require a signature upon delivery. If you have specified a recipient other than yourself for delivery, you also agree that the signature of the third party is sufficient proof of delivery.

Order Status

All orders are shipped with COLISSIMO and are fully traceable on their website. You can always contact them if you have any questions about your shipment.

You can also refer to the "Orders" section of your account for general information on the status of your order.

RETURNS

Return

Icone has a 14 day return policy: you have 14 days from the date of delivery of your order to send it back to our return centre for a refund or exchange.

Any complaints regarding the delivery of the Product(s) must be submitted within 14 working days of receipt of the Product(s). They must be sent in their original condition (packaging, accessories, label etc.), using the documents provided in the package. If you have any questions, you can send an email to contact@icone-lingerie.com.

The product(s) must be returned to:

MARGUERITE / CAP 18
189 rue d'Aubervilliers -
Voie C Porte 14 - 3e étage
75018 Paris
FRANCE

This return address is only to be used in case of return of a LAST CHANCE product or an order from abroad. Otherwise, please find the return form in your personal area. 

Any package returned after the prescribed period will be refused and returned to the sender. The costs and risks relating to the return of the Product(s) shall be borne by the sender.

For customer service to accept the return, the Product(s) must be returned in perfect condition in its original packaging, intact, with its label attached, unworn, accompanied by all its accessories, and a copy of the purchase invoice.

The customer does not have to justify the reasons for the return or pay any penalties, except for the return shipping costs and any potential customs duties.

Icone cannot be held responsible for the loss, theft or damage of the package. Packages for which the identification of the customer (name, first name, address and return code) is not possible will be refused.

Upon receipt of the returned Product(s) by the Customer, the customer service will send a confirmation of receipt of the Product by e-mail.

Exchanges

Exchanges are possible for orders made in France.

For orders made abroad, we do not accept exchanges, only refunds.
If you are interested in a different size, colour or style, please return your items and simply place a new order for the piece you are interested in at icone-lingerie.com

Refund

Icone will reimburse the Customer for the sums paid by the latter and corresponding to the acquisition of the returned Products (thus excluding any customs duties), within a maximum period of 14 days by bank transfer to the account used with the credit card bearing the name of the Customer.

Please note that a deduction may be made if the value of the goods has been reduced due to you having handled the goods more than necessary.

ACCOUNT

If you have any problems viewing your orders in your My Account area, please contact customer service. 

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