Icone has a 14 day return policy: you have 14 days from the date of delivery of your order to send it back to our return centre for a refund or exchange.
Any complaints regarding the delivery of the Product(s) must be submitted within 14 working days of receipt of the Product(s). They must be sent in their original condition (packaging, accessories, label etc.), using the documents provided in the package. If you have any questions, you can send an email to firstname.lastname@example.org.
The product(s) must be returned to:
MARGUERITE / CAP 18
189 rue d'Aubervilliers -
Voie C Porte 14 - 3e étage
This return address is only to be used in case of return of a LAST CHANCE product or an order from abroad. Otherwise, please find the return form in your personal area.
Any package returned after the prescribed period will be refused and returned to the sender. The costs and risks relating to the return of the Product(s) shall be borne by the sender.
For customer service to accept the return, the Product(s) must be returned in perfect condition in its original packaging, intact, with its label attached, unworn, accompanied by all its accessories, and a copy of the purchase invoice.
The customer does not have to justify the reasons for the return or pay any penalties, except for the return shipping costs and any potential customs duties.
Icone cannot be held responsible for the loss, theft or damage of the package. Packages for which the identification of the customer (name, first name, address and return code) is not possible will be refused.
Upon receipt of the returned Product(s) by the Customer, the customer service will send a confirmation of receipt of the Product by e-mail.
Exchanges are possible for orders made in France.
For orders made abroad, we do not accept exchanges, only refunds.
If you are interested in a different size, colour or style, please return your items and simply place a new order for the piece you are interested in at icone-lingerie.com
Icone will reimburse the Customer for the sums paid by the latter and corresponding to the acquisition of the returned Products (thus excluding any customs duties), within a maximum period of 14 days by bank transfer to the account used with the credit card bearing the name of the Customer.
Please note that a deduction may be made if the value of the goods has been reduced due to you having handled the goods more than necessary.