HOW AND WHEN TO RETURN MY ORDER?
Any returned product that does not comply with our conditions (removed product tag, cut straps, missing buttons, stains, damage, or having been washed) will not be accepted or refunded.
Please note: No returns or refunds will be accepted for discounted products (including archive items), except when multiple sizes of the same product have been ordered. In this case, returns will be possible, but all return costs will be entirely the buyer's responsibility. Orders returned in full will be subject to a €10 processing fee.
For non-discounted products, you have 15 days from the date of receipt to return or exchange all or part of your order free of charge.
You can return your product by accessing the "Request a return" section at the bottom of our website or by logging into your customer account.
You will then be able to select the products to return and generate your return label. This will allow you to return your order for free if it was placed in mainland France.
Your return will be processed within 10 to 15 days after shipping. You will receive a confirmation email once it has been completed.
In the event of a return due to an unclaimed package or an address error, fees may apply.