Deliveries

WHAT ARE THE DELIVERY OPTIONS?

The different possible delivery methods, shipping costs as well as the delivery time will be indicated when validating your basket.

Click + Collect

Paris — free

Standard home delivery

France 6€ — free from 150€ of purchases — 3 working days

Europe 9€ — free from 150€ of purchases

Overseas €9 — free from €150 of purchases

World €19 — free from €150 of purchases

Relay point delivery

France €5 — free from €100 — 3 working days

Europe €9 — free from €150

Bike courier delivery Paris

Paris €9 — 1 working day

Express home delivery

France 9€

Europe 19€

Overseas €19

World 39€

HOW DO I PURCHASE ONLINE OUTSIDE MY PLACE OF RESIDENCE?

Everything will happen in your delivery information. All you have to do is change the delivery location to the location of your choice.

HOW DOES OUR CLICK + COLLECT WORK?

Make your selection of parts on our site.

On each product page you will find an indication if the product is available in store.

Proceed to payment.

Wait to receive a confirmation email to go to the store to collect your selection.

Do not hesitate to consult the opening days and times on this page .

RETURNS

HOW AND WHEN TO RETURN MY ORDER?

Each returned product that does not comply with our conditions (product label removed + cut straps + missing buttons + stains + damaged + washed) will not be taken back or refunded.

Items in the ARCHIVES category cannot be returned, exchanged or refunded.

You have 15 days from the date of receipt of the products to return free of charge + exchange all or part of your order.

You can return your product by accessing the “Request a return” section at the bottom of the page on our site or directly by logging into your customer account.

You can then select the products to return and generate your return voucher. This will allow you to return your order free of charge if it was placed in mainland France.

Your return will be processed between 10 and 15 days after sending. You will then receive a confirmation email.

HOW DO I GET A NEW LABEL FOR RETURNS?

If you need to obtain a replacement return label, you can find it in your customer account. For any problem, please contact customer service by sending an email to contact@icone-lingerie.com .

WHEN WILL I RECEIVE THE REFUND?

After receiving the package, we will check the items for completeness before accepting your return and authorizing the refund. This step will take approximately 7 days. An email will be sent to you as soon as we have authorized the refund.

This will then be made directly to the credit card or via the same method used for the original payment in the same currency.

You will be credited within a maximum of 30 days from the refund date and depending on the refund policy of the payment tool used.